Contact
GET IN TOUCH
Have questions about our football gear? Need sizing advice? Want to check on your order? We're here to help! Our team of football enthusiasts is ready to assist you.
CONTACT INFORMATION
Customer Service
- Email: support@kitvault.store
- WhatsApp: [+85259343996]
- Phone: [+85259343996]
- Response Time: Within 24 hours
Business Hours
- Monday - Friday: 9:00 AM - 6:00 PM (HKT)
- Saturday: 10:00 AM - 4:00 PM (HKT)
- Sunday: Closed
- Public Holidays: Closed
QUICK CONTACT FORM
[Contact form fields would go here]
- Name
- Email
- Phone (optional)
- Subject
- Message
- Order Number (if applicable)
DEPARTMENT-SPECIFIC CONTACTS
Order Support
- Email: orders@kitvault.store
- For**: Order status, shipping updates, delivery issues
Returns & Exchanges
- **Email**: returns@kitvault.store
- **For**: Return requests, exchanges, refunds
Product Information
- Email: products@kitvault.store
- For: Product questions, sizing advice, availability
Student Discount
- Email: student@kitvault.store
- For: Student verification, discount issues
Authenticity Questions
- Email: authenticity@kitvault.store
- For: Product verification, authenticity concerns
Wholesale Inquiries
- Email: wholesale@kitvault.store
- For: Bulk orders, team purchases, business accounts
Tag UsShare your Kitvault gear using #KitvaultOfficial
FREQUENTLY ASKED QUESTIONS
Order & Shipping
Q: How long does shipping take?
A: 2-3 business days for Hong Kong, 7-14 days internationally.
Q: Can I track my order?
A: Yes, tracking information is sent via email once shipped.
Returns & Exchanges
Q: What's your return policy?
A: 30 days for unworn items with original tags.
Q: How do I start a return?
A: Email returns@kitvault.store with your order number.
Products
Q: Are all products authentic?
A: We guarantee 100% authentic merchandise from authorized suppliers.
Q: Do you offer custom jerseys?
A: Yes, contact us for custom name and number options.
What to Expect
- Try before you buy
- Expert fitting service
- Latest collections on display
- Friendly, knowledgeable staff
BUSINESS INQUIRIES
FEEDBACK & SUGGESTIONS
We value your feedback! Help us improve:
- Email: feedback@kitvault.store
- Subject: Your experience, suggestions, complaints
EMERGENCY CONTACT
For urgent order issues:
- WhatsApp: [+85259343996] (Fastest response)
- Available: During business hours
RESPONSE TIMES
Email
- Standard: Within 24 hours
- Weekends: Next business day
- Holidays: May take longer
WhatsApp
- Business Hours: Within 2 hours
- After Hours: Next business day
LANGUAGE SUPPORT
We provide support in:
- English
- 中文 (Basic Cantonese)
We're passionate about football and passionate about helping you find the perfect gear. Don't hesitate to reach out - we're here to help!