Authenticity Guarantee
Authenticity Guarantee
100% AUTHENTIC OR YOUR MONEY BACK
At Kitvault, we guarantee every product is 100% authentic. We only sell officially licensed merchandise from authorized suppliers.
OUR PROMISE
What We Guarantee
✅ All jerseys are official club merchandise
✅ Direct partnerships with Nike, Adidas, Puma, Umbro
✅ Authentic player edition and fan version jerseys
✅ Genuine football boots from authorized dealers
✅ Official team merchandise and accessories
Zero Tolerance for Fakes
❌ No replicas or counterfeit items
❌ No unauthorized reproductions
❌ No "inspired by" or similar products
❌ Every item verified before shipping
HOW WE ENSURE AUTHENTICITY
Authorized Suppliers Only
- Direct relationships with official distributors
- Verified supply chain documentation
- Regular supplier audits and verification
- Certificates of authenticity available
Quality Control Process
1. **Supplier Verification** - Only authorized dealers
2. **Product Inspection** - Every item checked before shipping
3. **Authentication Tags** - Official holograms and tags verified
4. **Documentation** - Proof of purchase from authorized sources
Authentication Features
🔍 Official club licensing tags
🔍 Authentic manufacturer labels
🔍 Correct fonts, colors, and materials
🔍 Proper stitching and construction quality
🔍 Official product codes and serial numbers
WHAT TO LOOK FOR
Authentic Jersey Features
- Official club and manufacturer logos
- High-quality heat-pressed or embroidered badges
- Correct sponsor logos and placement
- Authentic fabric feel and weight
- Official size labels and care instructions
Authentic Boot Features
- Genuine leather or synthetic materials
- Official brand logos and model numbers
- Quality construction and stitching
- Authentic packaging and documentation
- Correct colorways and design details
OUR VERIFICATION PROCESS
Before We Stock
- Supplier credentials verified
- Product samples authenticated
- Documentation reviewed
- Quality standards confirmed
Before We Ship
- Visual inspection of every item
- Authentication tags verified
- Packaging checked for authenticity
- Final quality control approval
IF YOU RECEIVE A FAKE
Immediate Action
- Contact us within 48 hours
- Email photos to authenticity@kitvault.store
- Keep all packaging and documentation
- We'll investigate immediately
Our Response
- Full refund processed within 24 hours
- Free return shipping provided
- Investigation into supplier
- Additional compensation if applicable
Your Protection
- No questions asked return policy for fakes
- Full purchase price refunded
- Shipping costs covered by us
- Lifetime authenticity guarantee
TRUSTED PARTNERSHIPS
Official Partners
- Nike Football
- Adidas Football
- Puma Sport
- Umbro International
- New Balance Football
Licensed Retailers
- Premier League official merchandise
- UEFA licensed products
- FIFA World Cup authentic gear
- Club-specific licensing agreements
AUTHENTICITY CERTIFICATES
Available Upon Request
- Certificate of authenticity for high-value items
- Supplier documentation
- Purchase verification
- Product authentication report
Digital Verification
- QR codes on select products
- Online authentication portal
- Blockchain verification (coming soon)
- Mobile app verification tools
CUSTOMER TESTIMONIALS
"Received my Liverpool jersey and it's definitely authentic. Quality is exactly like the club shop!" - Michael C.*
"Boots arrived with all authentic packaging and tags. Kitvault delivers on their promise." - Sarah L.*
Compared to my friend's fake jersey, the difference is night and day. Kitvault is the real deal." - David W.
FREQUENTLY ASKED QUESTIONS
Q: How can I verify my item is authentic?**
A: Check for official tags, quality construction, and contact us for verification if unsure.
Q: Do you provide certificates of authenticity?**
A: Yes, available upon request for purchases over HK$500.
Q: What if I'm not sure about authenticity?**
A: Send us photos and we'll verify within 24 hours.
Q: Are your prices higher because items are authentic?**
A: Our prices are competitive while ensuring 100% authenticity.
REPORT SUSPICIOUS ITEMS
Help us maintain standards:
- Email: report@kitvault.store
- Include photos and details
- We investigate all reports
- Rewards for verified fake reports
CONTACT OUR AUTHENTICATION TEAM
- Email: authenticity@kitvault.store
- WhatsApp: [+85259343996]
- Response time: Within 24 hours
- Expert authentication specialists
*Your trust is our priority. Every purchase protected by our lifetime authenticity guarantee.*